Shipping & Returns

Shipping & Returns

Returns

Customer satisfaction is paramount at The Giving Brands Company Pty Ltd. If for some reason you are not completely satisfied with your online purchase or it is faulty or damaged, you may return to us within 3 business working days.

Please call +61 03 9532 1639 for a return authorisation number.

Packages not returned within 3 business working days or without a return authorisation number clearly posted on the outside of the package will be refused.

Please note if you have purchased your Jbronze product in-store and require a refund, credit or exchange, take the product with proof of purchase back to that store who will have their own returns policy.

If you have any questions regarding your delivery, refund or return please contact us by emailing [email protected].

Shipping

Where you order more than one item in one order, all goods to which your order applies will be dispatched together where practicable. However, in some cases goods may be dispatched separately, for example, in order to ensure that you receive each of the items as promptly as possible.

You acknowledge that all goods you order are intended for personal, domestic, non-commercial use only.

The Giving Brands Company Pty Ltd will deliver to PO Boxes in Australia where possible based on the size of the goods. Where it is not possible to deliver the goods to a PO Box and you have input a PO Box as the delivery address when placing your order, we may contact you to arrange an alternative delivery address.

On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your goods will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.

You agree and acknowledge that:
(a) The Giving Brands Company does not guarantee the delivery or availability of goods within the time frames that may be specified;
(b) Events outside The Giving Brands Company’s control may cause delays, or in some circumstances, prevent your goods from being delivered in time;
(c) Delays are particularly likely to occur around Christmas, Easter and public holidays;

Cost of Delivery

Delivery in AUD $9.95 to anywhere within Australia, which is waived if you order products valued over AUD$50. All orders are delivered by Couriers Please or Australia Post. You will receive a tracking number by email once your order leaves our warehouse. The majority of orders will arrive within 2-7 working days. If you do not receive your order within this time frame, please contact us via the Contact Us Page.
We do ship to most countries outside Australia. Contact us at [email protected] if you are looking to have your order shipped overseas.